I value your satisfaction with the virtual assistant services I provide. Please review the following refund policy to understand how refunds are handled:
1. Eligibility:
Refunds are considered on a case-by-case basis and are subject to the terms outlined in this refund policy.
To be eligible for a refund, you must meet the criteria specified in the terms of service or agreement for the virtual assistant services purchased.
2. Refund Requests:
To request a refund, please contact me in writing within [insert number] days of the commencement of the service contract. Your refund request must include the reason for the refund and any relevant documentation or evidence.
Refund requests submitted after the specified timeframe may not be eligible for consideration.
3. Grounds for Refunds:
Refunds may be issued for the following reasons:
Non-delivery of the agreed-upon virtual assistant services: 100% refund.
Substandard performance or failure to meet the agreed-upon service standards: up to [insert percentage]% refund.
Refunds will not be granted for reasons beyond my control, such as changes in personal circumstances or preferences.
4. Processing Time:
Once your refund request is received and approved, I will process the refund within [insert number] business days.
The time it takes for the refund to be credited back to your account may vary depending on your payment method and financial institution.
5. Partial Refunds:
In some cases, partial refunds may be offered for virtual assistant services that have been partially rendered or completed.
The amount of the partial refund will be determined based on the extent of the service provided.
6. Disputes and Chargebacks:
If you initiate a chargeback or dispute with your bank or credit card company before contacting me to resolve the issue, your request for a refund may be denied.
I reserve the right to dispute chargebacks and provide evidence to support the validity of the transaction.
7. Changes to Refund Policy:
I reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
8. Contact Me:
If you have any questions about my refund policy or need assistance with a refund request, please don’t hesitate to contact me at [Your Contact Information].